A service audit in four hours, not four weeks

The traditional fixed-ops engagement runs like this: two days on site, two more weeks building slides, one deck delivered — and three months later the findings are a memory. Lens restructures the workflow so the analysis happens during the visit and the report is ready the same day. The consultant's judgment stays central. The grunt work is handled.

Step 1 — Ingest the data

Pull an RO export from the DMS — CDK, Reynolds, Tekion, Dealertrack, or any system that exports CSV. Add the inspection completion log and call data if available. Lens ingests it in minutes. For dealerships on BayWise Scheduler, live data flows in without an export step.

At Tanaka Automotive in Osaka, the Fixed Ops Representative uploaded three months of RO data before the morning meeting. By the time the service manager arrived, the declined-service rate and MPI completion breakdown were already on screen.

Manual DMS export + 2 days of spreadsheet cleanup→Upload CSV, Lens processes it in minutes

Data ingestion screen — upload RO export, inspection log, call data

Step 2 — Diagnose and size the findings

Lens surfaces patterns the data already contains: declined-service capture rates by advisor and category, MPI completion rates by shift and time of day, call-answer rates and callback follow-up discipline. Each pattern is sized in currency — not "this is an opportunity" but "$1.4 million per year at this volume."

At Ramos Auto Works in São Paulo, the consultant added three qualitative observations from the floor walk directly to the canvas. Lens connected them to the quantitative RO data and sized the combined impact. The conversation with the Dealer Principal that afternoon was about numbers, not impressions.

Two weeks of manual pattern matching and revenue estimation→AI surfaces revenue-sized findings from the data — same day

Audit Canvas — findings categorised and sized in currency

Benchmark Comparison — P25, P50, P75 vs same market and brand

Step 3 — Deliver the plan

Lens sequences the findings into a 30/60/90 action plan — quick wins first, structural changes by 60 days, systemic improvements by 90. Each action has an owner and a measurable target. The branded PDF report carries the consultant's logo and narrative, with Lens handling the structure, evidence layout, and benchmark comparisons.

At a franchise service centre in Germany, the engagement was complete by 4pm on day one. The Fixed Ops Director presented the report to ownership the next morning. Three months later, the declined-service capture rate had moved from 8% to 22%.

40% of engagement time building slides→Branded PDF report ready the same day as the site visit

Action Plan — 30/60/90 sequenced priorities with owners

Branded Report — your logo, your narrative, Lens structure

See it on your next engagement

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